Refund policy

• Returns or exchanges are accepted only if:
  • You receive the wrong item or wrong size.
  • The product is damaged or defective.
  • You request a size exchange (exchange must be for an item within the same price range).
• For hygiene reasons, panties, lingerie sets, shapewear, and worn items cannot be returned or exchanged.
• Customers must contact the store via WhatsApp or email within 24 hours of receiving the order.
• Provide your order number and clear photos of the product.
• Items must be unused, unwashed, in their original packaging, and with all tags attached.
• Exchange processing takes 3–5 working days after pickup.
• Refunds are processed within 5–7 working days after the quality check.